Privacy & Data Protection Policy

This Privacy Policy explains how ReddyBook (also written as “Reddy Book”, hereafter “ReddyBook”, “we”, “us” or “our”) collects, uses, stores, shares and protects your personal information when you request an online betting ID, interact with our representatives, or use any service connected to the ReddyBook brand. ReddyBook is an ID-provisioning and account-support service aimed at adult users in India who wish to access online sports exchanges and casino platforms. Protecting your data is central to the trust you place in us, and this document is written so that an ordinary user, not just a lawyer, can understand exactly what happens to their information.

This policy applies to all personal data we handle through every channel we operate, including our website at reddybooklogin.org, our WhatsApp onboarding line, web forms, email, telephone support and any landing pages we publish. It should be read together with our Terms & Conditions, our KYC Policy and our Responsible Gaming commitments, which form part of the overall agreement between you and ReddyBook. By contacting us or using our services you confirm that you have read and understood this Privacy Policy.

Online betting is a Your Money or Your Life (YMYL) activity, and the laws governing it differ from one Indian state to another. We do not offer or solicit our services to residents of states where participation in such activities is prohibited, and we expect every user to confirm the legality of online gaming in their own jurisdiction before requesting an ID. Nothing in this policy is a promise of winnings, and ReddyBook never guarantees profits of any kind. Please also review our Disclaimer for the limits of our responsibility.

We collect only the information we genuinely need to verify your eligibility, create and support your betting ID, process payments, prevent fraud and comply with the law. The exact data we hold depends on how you interact with us and the choices you make. The categories below describe everything we may collect across your relationship with ReddyBook.

We may also keep a record of your communications with us, including WhatsApp chats, support tickets, emails and call notes, so that we can resolve queries, train our team and maintain an audit trail. We do not deliberately collect sensitive personal data such as religious belief, caste, sexual orientation or biometric data beyond what a standard KYC check legally requires, and we ask you never to send us such information unsolicited.

We follow the principle of data minimisation, which means we ask for the least amount of information necessary to deliver the service you have requested. If a particular field is optional, you are free to leave it blank, although providing it may help us serve you better. We will always tell you when a piece of information is mandatory, for example because it is required to verify your age or to process a withdrawal to your bank or UPI account. We also keep your information accurate and up to date, and we encourage you to inform us promptly if any of your details, such as your mobile number or bank account, change.

We gather information in three main ways. Understanding each method helps you stay in control of what you share with us.

We use your personal data only for clear, legitimate purposes connected to providing and supporting your betting ID. We never use your information for purposes that are incompatible with the reasons it was collected. Specifically, we use your data to:

• Verify your identity and confirm you are at least 18 years old
• Create, activate, recover and manage your ReddyBook ID
• Process deposits, withdrawals and settlement requests in INR
• Respond to your queries on WhatsApp, email and phone
• Detect, prevent and investigate fraud, abuse and money laundering
• Maintain the security and stability of our systems
• Send service updates and, with consent, occasional offers
• Comply with legal, tax and regulatory obligations
• Support responsible gaming and self-exclusion requests

We may analyse usage data in aggregated, de-identified form to understand how our services are used and to improve them. Where we send promotional messages, you can opt out at any time, and doing so will never affect the core services you have requested. For more on staying in control of your play, see our Responsible Gaming guidance.

Equally important is what we do not do with your data. We never sell your personal information, we do not make fully automated decisions that produce legal effects without human involvement, and we do not use your KYC documents for any purpose beyond identity and age verification, fraud prevention and legal compliance. ReddyBook also makes no guarantee of winnings, and we never use your transaction history to pressure you into depositing more or to encourage irresponsible play. If our records ever show signs of problem gambling, our priority is to point you towards responsible-gaming tools, not to increase your activity.

We process your personal data only when we have a lawful reason to do so. Depending on the situation, our legal basis is one or more of the following: your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests in running a secure and fraud-resistant service. In line with India’s Digital Personal Data Protection Act, 2023 and applicable rules, we aim to collect data fairly, for specified purposes, and with your informed consent wherever consent is the basis.

When you contact us on WhatsApp or submit a form and share your information, you give your consent for us to process that data for the purposes described in this policy. Consent is voluntary, and you may withdraw it at any time by contacting us, although withdrawing consent may mean we can no longer provide certain services. Where we rely on legitimate interests, such as preventing fraud or securing our systems, we balance those interests against your rights and freedoms and only proceed where your interests do not override ours. Where the law requires us to keep records, such as for KYC or financial compliance, we will retain that data for the period the law specifies even after consent is withdrawn.

We will always seek a fresh, specific consent before using your data for a materially new purpose that you would not reasonably expect, and we keep a record of the consents you give us. You will never be penalised for declining optional processing such as marketing. If you are unsure which legal basis applies to a particular use of your data, you are welcome to ask our Grievance Officer, who can explain it in plain language and tell you how to change your preferences.

We take the security of your personal data seriously and apply technical and organisational measures designed to protect it against unauthorised access, loss, misuse or alteration. These measures include encryption of data in transit and at rest, access controls that limit data to staff who need it, secure hosting environments, regular monitoring for suspicious activity and confidentiality obligations on everyone who handles your information.

No method of transmission or storage is completely secure, so while we strive to protect your data we cannot guarantee absolute security. You also play an important role: keep your login details and WhatsApp account private, never share your ID or one-time passwords with anyone, and contact us immediately if you suspect any unauthorised use of your account. If a data breach ever occurs that is likely to put your rights at risk, we will notify you and the relevant authority as required by law.

We keep your personal data only for as long as we need it to fulfil the purposes set out in this policy, including providing our services, resolving disputes and meeting our legal, tax and regulatory obligations. The retention period varies by data type. For example, KYC and transaction records are typically retained for the minimum period required under applicable financial and anti-money-laundering laws, even after your account is closed, while marketing preferences are kept only until you opt out.

When data is no longer required and there is no legal reason to retain it, we will securely delete or irreversibly anonymise it so it can no longer be linked to you. If you ask us to delete your data, we will honour your request to the extent the law allows, but we may need to retain certain records for the mandatory periods described above. For more detail on the documents we verify and store, please read our KYC Policy.

We review the data we hold at regular intervals and remove information that is outdated, duplicated or no longer serves a purpose. Where we keep data for analytics or service improvement, we aim to use de-identified or aggregated forms that cannot reasonably be traced back to an individual. Retention timeframes are guided by the nature of the data, the purpose for which it was collected, and any legal or contractual obligations that apply, so a quick enquiry that does not lead to an account is kept for far less time than the full records of an active, verified user.

ReddyBook is strictly for adults aged 18 years or older. Online betting and gaming are not permitted for minors under any circumstances, and we do not knowingly collect personal data from anyone under 18. Age verification is a core part of our KYC process, and any account found to belong to a minor will be closed immediately and its data deleted in line with the law.

If you are a parent or guardian and believe a minor has provided us with personal information or accessed our services, please contact us at once so we can take swift action. We encourage families to use parental controls and device-level restrictions to keep gambling content away from children. Responsible play is at the heart of what we do, and you can learn more in our Responsible Gaming section.

We are an India-focused service and prefer to store and process data within India wherever practical. However, some of our trusted partners, such as cloud hosting providers, communication tools or verification services, may process data on servers located outside India. Where your personal data is transferred across borders, we take steps to ensure it continues to receive a level of protection consistent with this policy and applicable Indian law.

These safeguards may include contractual data-protection clauses with our processors, restricting transfers to jurisdictions that offer adequate protection, and ensuring partners apply appropriate security measures. By using our services, you understand that your data may be processed in this way solely to deliver the services you have requested. If you have questions about a specific transfer, you can contact our Grievance Officer using the details below.

Our website, WhatsApp messages and other materials may contain links to third-party websites, gaming platforms or payment services that we do not own or control. This Privacy Policy applies only to ReddyBook. Once you leave our site or are directed to an external platform, the privacy practices of that third party will govern how your data is handled, and those practices may differ significantly from ours.

We are not responsible for the content, security or privacy practices of any external site, and the presence of a link does not imply our endorsement. We strongly encourage you to read the privacy policy and terms of any third-party service before sharing information with it. For an overview of the limits of our responsibility, please see our Disclaimer.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. When we make changes, we will revise the “Last updated” date shown at the top of this page. Where the changes are significant, we will take reasonable steps to notify you, for example through a notice on our website or a message on WhatsApp.

We encourage you to review this policy periodically so you stay informed about how we protect your information. Your continued use of our services after an update takes effect means you accept the revised policy. If you do not agree with any change, you should stop using our services and may contact us to close your account and exercise your data rights.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please reach out to us. In line with Indian data protection requirements, we have appointed a Grievance Officer to address complaints relating to the processing of your personal data. We aim to acknowledge every grievance promptly and resolve it within the timelines required by law.

By continuing to use ReddyBook, you confirm that you have read and understood this Privacy Policy. Please also review our Terms & Conditions, KYC Policy and Disclaimer for a complete understanding of how we work together.